Frequently Asked Questions
Q. How do I obtain a legal document from
this web site?
A. Simply select the type of legal document
you need by placing your mouse over the "Our Products"
button to the left, then selecting the document type from
the menu. You will be taken to an input form or “wizard”
where we gather the information required to build your custom
document. Prompts along the way help you to the next step
or with questions you may have during this process. You fill
in the necessary information, confirm it on the following
page, and then enter payment information. Once completed,
your document is available for printing from our web site
or by email attachment (Microsoft Word format). You can have
a signature-ready legal document in just minutes!
Q. Why should I use your service instead
of one of the many others online?
A. Ease of Use. With Granite, documents are
available immediately available for printing, and are signature-
ready. No software to be installed or downloaded. No
referring you to a “legal expert” for further
consultation. No lengthy waiting until an attorney reviews
your document. Signature-ready within minutes!
Quality Products. Our documents were all
drafted by seasoned attorneys with years of experience, and
comply with all required laws. They are also updated regularly
to comply with modifications in the law as they occur.
Service. We stand behind our products. Our
customer service is second to none, and our product wizards
are set up to answer virtually every question you might have
related to a document or situation where the document is needed.
We provide you with detailed help on how to input your information
to our website, and we answer all of your questions with our
guided interview processes. If the information is not found
on the site, our goal is to answer each and every inquiry
within 24 hours.
Money-Back Guarantee. And finally, if that
is not good enough, we offer you a 30 day money back guarantee
– no questions asked.
Q. Why do we advertise our competitors on
our web site?
A. We know that searching the internet for the best
deals and the most usable service can be a time consuming
process. We are confident that you will find our site to be
less expensive than most and that the process we use to generate
and deliver your product is second to none. We know how important
the legal documents are that we provide to people, and we
want you to be able to see and examine what else is available.
Because we are so confident that you will find our documents
and input process to be the best, we want to provide you with
links to other companies that provide similar services so
that you can compare for yourself. We feel that we provide
not only the best products at the best prices, but that our
customer service cannot be beaten. We are happy to answer
your questions either by phone or by e-mail, because we love
to hear from our customers. In short, we have put links to
other sites that provide legal documents so that you can compare
us to our competitors and decide for yourself that we are
the best at what we do, rather than just take our word for
it.
Q. Shouldn't I see an attorney to create
my legal documents?
A. Most attorneys have a "stock"
or template forms that they use for most of their clients.
They simply change the specific details on the form for new
clients. Although we cannot provide any legal advice or make
any interpretation of the law, we can provide a lot of the
standardized forms that attorneys use and customize them to
your specific needs. If you are seeking legal advice or
an interpretation of the law in your local jurisdiction, you
MUST contact an attorney licensed to practice law in that
jurisdiction.
Q. What if I'm not sure what information
is required on the input forms?
A. You will find that we have anticipated
most questions pertaining to the documents – and the
situations that involve them - and provided helpful text links
and wizards explaining the necessary information. If for some
reason we have overlooked a question and you still need further
assistance in filling out the input forms, please contact
us.
Q. What if I purchase my document and I
am not satisfied with the results?
A. We offer a 30 day money back guarantee
if for any reason you are not satisfied with the product that
we deliver from this web site.
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